Releasing Capacity in General Practice

We are the market leader in re designing GP appointment systems and specialise in demand management. We have a combined experience of over 70 years experience of NHS systems and change management. This wealth of knowledge is invaluable and this is what makes us so unique when working with clients enabling them to learn from our knowledge. 

ABCD Support Programme

Using our support programme The ABCD of Access Solutions we work with both GP Providers and Clinical Commissioning Groups to improve GP access and responsiveness. Our work is embedded in the Ten High Impact Actions for practices.


Ten High Impact Changes


We have experience in re designing appointment systems within the confines of your practice structure and that which will meet the needs of your patients. We are skilled in carrying out audits around understanding demand and matching capacity by re shaping services. We help you to understand your demand and know when your patients would like help

We will help you to collect and understand your supply and demand profiles. Once we have done that, we will work with you to ascertain whether you already have a system capable of meeting your patient demand and if so why it isn't currently working. To find our more about our Primary Care Productivity tool click here.

For CCG's and GP Federations we can provide a whole system approach to addressing demand for primary care. We can help you to understand what activity is happening and where shortfalls in capacity lay. This can help with planning for extended hours and understanding where to place primary care hubs to support general practice. Investing in General Practice is far more sustainable than spending on extended hours and 7-day working. We can provide experitse, evidence and experience to help you make General Practice sustainable whilst increasing productivity.

To find out what CCGs/practices who have worked with us think about our support click here. Or see some of our clients.

For further information or to discuss a local support programme call free on 0800 6990184 or alternatively e-mail

Find out more about Doctor First demand management system.

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ABCD of Access Solutions Support programme

The ABCD Of Access Solutions

Module 1 - Access System Review 

This a a starter package for practices or CCG's to help better understand demand. Using our latest web based tool you can understand  the current situation and we profile solutions for up to six systems which may be able to help with better meeting patient demand.

With our detailed analysis and presentation of the solutions practices can make informed decisions about which system better suits them and agree a way forward. The time committment for practices is minimal over an 8-week period from start to finish.

Without this work it would be very difficult for practices to truly understand demand and how to best to manage this. For CCG's it offers support for member practices in helping deal with the day to day pressures put on General Practice.


Module 2 - Full Implementation Support

We also offer an unrivalled project managed service where we can incorporate the above with a fully managed implementation package. This takes the hardship away from the practice and allows us to use our skills, knowledge and expertise of General Practice to ensure succesful implementation.

From a traditional system up to our Doctor First system we can help with a managed approach that covers clinicians, reception teams and patients. 

“We felt that the support and training helped us enormously with ‘Doctor First’. Productive Primary Care are very approachable and accessible, giving us many tips and advice which was over and above our training package.”

Kate Smith, Practice Manager,
Davenal House Surgery

Request our Implemetation Brochure today for further details on our support.

“As a result of the work done with Productive Primary Care (PPC), we have changed the way we work and improved access for patients by 200%”
Mr Chris Thompson, Stag Medical Practice, Rotherham

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