Spring in our step...

April 2013

Dear Colleagues

I hope you are enjoying the new web site, we are certainly receiving positive feedback on the design and content. We plan to place regular bulletins to keep you up to date with our work and what is happening nationally. 

There are many new features on our website which include:

A big thank you goes to Dr Alison Graham who kindly shared their story of how Doctor First had improved the access and quality of service they now offer to patients. We are also pleased to announce that following the succcesful implementation of the system Alison has agreed to join our team and now trains other clinicians implementing Doctor First. 

Forum

The forum is a new development we wanted to give you access to which will allow you to connect with other like-minded practices and share experiences or ask questions to a wider audience. Please register once you have started work with us and we ask you use it as a first line of enquiry for any questions you may have. Bouncing ideas and suggestions off of other colleagues can often be rewarding and reassuring. There is also a section for clincians to post clincial queries they may have about using the system. 

If like Yaxley Group Practice you want to share your story there is a section under the forum to place this. We appreciate any contributions to this section.

On Line Booking DES


As you will be aware DH are wanting to improve digital access to services for patients. The 2013/14 DES for on-line booking will need particiapting practices to offer patients the ability to book appointments online. In its current form this would be timed 10 minute face-to-face slots but this would not work in a Doctor First system where patients discuss with a clincian on the telphone before deciding if they need a face-to-face appointment. 

Please check with your clinical system provider to see if you can offer un timed slots for patients to book on line. We are communicating directly with developers at EMIS and will post a reply as soon as we have one.

The payment for participating GP practices will comprise three components, each representing a third of the investment available for this enhanced service in the 2013/14 financial year: 

Component 1: A single payment of £0.14 per registered patient, which represents a payment of £985 for an average-sized GP practice (registered population 6,911) based on satisfactory evidence of enabling and utilisation of online booking; and, 

Component 2: A further single payment of £0.14 per registered patient, which represents a payment of £985 for an average-sized GP practice (registered population 6,911) based on satisfactory evidence of enabling and utilisation of online repeat prescribing; and, 

Component 3: A flat rate payment of £985 to each GP practice based on satisfactory evidence of a proportion of registered patients being issued with passwords for accessing services online.

General

We are still very busy at the moment working across the UK, mainly helping practices with demand management and our team of associates has recently grown to reflect this. If you want to know more about our team please click here.

We are working with over 50 practices currently mostly one-to-one but our workshops organissed at CCG level are also proving very popular in helping practices implement the Doctor First system. 

Practices recently moved over to Doctor First have reported positive experiences and a decrease in patient complaints. There are of course teething problems as with any new system and our follow-up support will help smooth these. If you feel you need further support outside of any commissioned work with regards to development and training please get in touch to see what we can offer you. 

The most common feedback from practices is that they are 'surprised' at the level of demand by patients that Doctor First places on practices. In truth that level of demand has always existed but has previously been 'blocked' from the view of doctors by the system they operated. When practices understand this and accept the values and benefits of the system it is realised that Doctor First is the most benficial system for patients and practices. 

If doctors report back that they have spoken to over 65 or more patients in any one day we can almost certainly predict that they will have had doctor sessions missing for that day. The way we design the system then that amount of patients per day should not be normal for any doctor. It mainly happens when a doctor or two is away on leave and no backfill has been put in place. 

Many practices are now seeing that demand is predictable and can ascertain how many patients per day will contact them and this prior knowledge can give practices greater control in managing demand.

Our latest patient feedback report was from The Endeavour Practice in Teeside who recently moved to Doctor First. The feedback is extremely positive and 88% reported it as an improvement on their previous appointment system. Well done to Steve Donlan and his team at the practice.

 

Dillon

Monday, April 22, 2013 11:06:00 AM Categories: News

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“As a result of the work done with Productive Primary Care (PPC), we have changed the way we work and improved access for patients by 200%”
Mr Chris Thompson, Stag Medical Practice, Rotherham

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